Are you looking for a complete call recording solution? One that automatically records, stores and organizes telephone conversations on a secure central server? LCA Systems can help. We have experience and knowledge configuring and deploying several market leading solutions. We are able to record in almost any environment, whether you are a single site or multi-site with distributed phone lines.

There are a wide range of reasons why a company would want to take control over their voice-based communications.  Some of the reasons include, managing phone-based interactions, quality assurance, optimizing advertising efforts, training, protecting from liability concerns, resolving disputes, and meeting regulatory compliance requirements.

Call Recording solutions can benefit a variety of industries including: manufacturing, financial services, auto dealerships, call centers and healthcare.

SOLUTION

The best call recoding solutions rely on integrating with your office phone system to trigger recordings and target those conversations that have the most lasting impact on your business.  Authorized users are able to view all recorded calls, while regular users view only a restricted portion based on criteria such as extension or department.  In the event of a dispute, litigation, or complaint a user can quickly product call details, and conversation recordings related to the event in question.

FEATURES

  • Quickly and easily highlight, annotate and share select portions of a call recording
  • Filter call recordings, allowing only desired extensions to be monitored
  • Live call monitoring capabilities, allowing real-time agent coaching and personnel development

BENEFITS

  • Easily share voice recordings
  • Intuitive user and admin interface
  • Search, access and organize recordings
  • Live call monitoring
  • Evaluate, manage and improve agent performance
  • Optional desktop screen capture

Our advanced systems, when integrated with ShoreTel, show a vast amount of information pertaining to each call, things such as:

  • DNIS
  • Trunk
  • Extensions/Numbers involved
  • Time on hold
  • Transfers
  • Find Me/Follow Me
  • Extension Assignment
  • Additional Phones
  • Digits Pressed
  • Call GUID information.

Our call recording solutions are industry leading with world-class support and professional installation. We take care of everything and help you manage and use the system. Our solutions are flexible, allowing multiple methods of deployment.  We will be able to work with you and your business to achieve measurable results.

Additionally our systems may be used in a formal or informal call center environment and allow for a range of reporting, call monitoring and quality assurance features. Agents are assigned to an extension and can be placed into groups managed by supervisors.  The supervisors are then able to listen to recordings, live calls, and historic calls, they can then run reports on each agent and help with management and ensure the quality of your call center.

Our recording solutions keep you in compliance with both Canadian Federal and Provincial Law and are court admissible.  Our systems comply with the Personal Information Protection and Electronic Documents Act, a federal bill which states the legality of call recording as long as one party is aware of the recording. All recorded calls provide a digital signature to ensure the originality of the call and makes tampering impossible, this is vital when using recorded calls as legal evidence in a Canadian court.

So go ahead and give us a call, we’d love to work with you to help determine the best solution for your business!

Your Name (required)

Your Email (required)

Subject

Your Message

captcha