A comprehensive support strategy for any office phone system includes technical support, hardware replacement, access to software upgrades, plus administrator and end user training. The LCA Systems Maintenance Service Program combines all these elements into a convenient annual ShoreTel support agreement. Never worry again!

Dealing with Aaron and his team at LCA Systems was a fantastic experience. They delivered a cost effective tailored solution on time and on budget. Their after sales support is stellar. His staff is always extremely responsive and a pleasure to deal with.
Dean Jensen, I.T. Manager, Echo Power Equipment Canada

Benefits

Technical Support

Technical support engineers are ready to answer the most complex technical questions. These experienced and highly trained technicians are eager to help whether you’re dealing with a mission- critical problem or simply want to check product configuration. Plus with an active service agreement you get priority status.

Proactive Software Upgrades

Software upgrades keep your company on the leading edge of technology. When new software is released, the detailed notes explaining the new features help you decide the best time to do the upgrade. LCA Systems technical support team is available to answer any questions that may arise.

Training

We provide free remote training for your new administrator or maybe your existing administrator has questions. Call us we don’t charge for questions.

Hardware Replacement

LCA Systems Maintenance Service Program offers same day, on-site hardware replacement and loaners to prevent the risk of downtime. We carry phones, servers, voice appliances and PoE switches.  Our Network Operations Center remotely monitors your equipment so you can stay focused on your core business.

Health Checks

Unified Communications solutions need to continually evolve as companies grow and change.  To operate at peak efficiency and minimize downtime, conducting a Health Check with LCA Systems helps a business re-evaluate current needs against industry standards, and make specific recommendations for improvement.  Optimizations to increase the solutions productivity can be identified and can become the basis for future planning.

Remote Monitoring

Available to new and existing customers, remote monitoring will notify of changes in the status of your communications system.  Both you and LCA Systems can be automatically notified of any issues that may arise, without the need for end-user intervention.  With remote access, configuration changes can be made to adapt to changing circumstances to route calls where they need to go,  simplifying the process and providing operational efficiencies.

Maintain and Manage

Whether you need on-going support or more advanced services, LCA Systems has you covered, simply and easily.

If you have any questions, contact LCA Systems at 1-855-255-4343.

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