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Using Integrated CRM and Unified Communications to Better Serve Customers

When your phone rings, do you know who’s on the other line? Do you know whether he or she is a first time caller? How much he’s purchased? Whether her bill is overdue? Do you and your staff have any idea if she’s calling to reinstate a service contract? If you don’t, you’re missing out […]

By |April 9th, 2015|

WebRTC For Business Video Collaboration

Many businesses are not new to the world of video collaboration, but they may be missing out on a valuable resource if they’re focusing only on tools like FaceTime and Skype. If you and your team haven’t tried WebRTC, it’s time you should.

As a free and open HTML5-based application program interface (API), WebRTC enables video […]

By |March 26th, 2015|

Stopping VoIP Myths Before They Stop You

In a world with rapidly changing technology, businesses—large, small, and in-between—could save money and better meet the needs of their clients and employees alike by using Voice over IP (VoIP) telephone technologies. It seems that businesses aren’t taking advantage of VoIP technologies because they believe one of the following common myths perpetuated by traditional, landline […]

By |March 11th, 2015|

Using Your Call Center to Increase Customer Satisfaction

When you invest in your existing customers, you’re investing in your business’ future. One vital tool in this process of turning existing customers into loyal ones is your company’s call center. Your agents must be equipped to provide consistent support across all communication avenues. Using cloud-based unified communications can help you, and your team, do […]

By |March 11th, 2015|

Using Unified Communications to Gain a Competitive Edge

It can be challenging to stay up-to-date with the latest technology and communication tools, but staying connected is critical to gaining an edge over your competitors. Unified communications integrated with cloud-based or Voice over IP (VoIP) telephone solutions can help large and small businesses stay relevant and competitive in an ever-changing climate.

Unified communications takes your […]

By |March 11th, 2015|

Protect Your Business from Cybercriminals

It seems like every time you turn on the news now, there are reports of a new cyber attack or a threat thereof. It may surprise you, however, to learn that small businesses are especially targeted by cybercriminals. A 2013 Data Breach Investigations Report by Verizon showed that 75% of cyber attacks investigated were companies […]

By |February 3rd, 2015|

Navigating Social Media for Your Small Business

With today’s ever-evolving technology and ever-changing culture, it can be easy to get lost in the sea of social media, but don’t despair. Using the right social media platform for your identified customer is one of the most inexpensive and effective forms of marketing available.  You simply need to take the time to develop a […]

By |February 3rd, 2015|